Frequently Asked Questions

Forgot Password?
I forgot my password:  No problem! You can reset your TinyTap password here: https://www.tinytap.it/account/recover/ If you are still having pro...
Cancel my trial/subscription
iTunes: If you subscribed to TinyTap on iTunes, by confirming a subscription through your App Store; You can update and cancel your trial/subscription thr...
Cancellation (Credit Card & Paypal on Website)
Subscribed with your Credit Card or PayPal on our website? You can cancel your trial or subscription by clicking the grey “cancel plan” hyperlink under yo...
Cancellation - Google Play Subscriber?
If you signed up for a subscription through your Google Play account, you can update or cancel your subscription by following these instructions (note sure ...
Cancellation - iTunes Subscriber
If you started a trial via Apple, follow these instructions to update or cancel your trial: 1. On your device, open the App Store 2. Tap your profile p...
Refund - How Do I Get A Refund For My Subscription?
Refund Requests Please follow the steps according to how you purchased a subscription with TinyTap.  Paid Through the Google Play Store? Google Pl...
What are TinyTap's subscription terms?
Payment will be charged to iTunes, Google Play, PayPal, or credit card accounts at confirmation of purchase during registration. Subscription automaticall...
How do I create an account for multiple kids?
Log in to our website www.tinytap.it Tap your profile  Tap classes then follow the video steps below You can create a group by following instructi...
I can't access my subscription/Login Issue
Paid for a subscription and it seems like access is blocked? It could be that you're logged in to the wrong account! 1. Try logging in with a d...