Frequently Asked Questions

Cancellation (Credit Card and Paypal on Website)
Subscribed by inserting your Credit Card on our website or selecting PayPal? You can cancel your trial or subscription by clicking the grey “cancel plan” h...
Cancellation (iTunes)
Signed up for TinyTap through the App Store? Please keep in mind that uninstalling the app doesn’t cancel a subscription. If you subscribed through ...
Cancellation (Google PlayStore)
Signed up with Google Play? Please keep in mind that uninstalling the app doesn’t cancel a subscription automatically. If you are using your Android...
Refund Requests
At TinyTap, we understand that accidents happen! I signed-up through Apple: Unfortunately, Apple manages all its subscriptions and purchases directly. ...
How do I update or cancel my trial/subscription?
iTunes Subscribers You can update and cancel your trial/subscription through your Apple ID. Google Play Subscribers You can update and cancel your...
How Do I Get A Refund For My Subscription?
Refund Requests Please follow the steps according to the provider you used to purchase a subscription with TinyTap.  Paid Through the Google Play St...
How do I cancel my TinyTap trial/subscription via iTunes?
If you started a trial via Apple, follow these instructions to update or cancel your trial: 1. On your device, open the App Store 2. Tap your profile p...
How do I update or cancel my trial/subscription through Google Play?
If you signed up for a subscription through your Google Play account, you can update or cancel your subscription by following these instructions (note sure ...
What are TinyTap's subscription terms?
Payment will be charged to iTunes, Google Play, PayPal, or credit card accounts at confirmation of purchase during registration. Subscription automaticall...
How do I create an account for multiple kids?
Log in to our website www.tinytap.it Tap your profile  Tap classes then follow the video steps below You can create a group by following instructi...